Return policy

1. Right of withdrawal

Consumers have the right under Finnish consumer protection law to withdraw from an order placed at GoFish within 14 days of receiving the goods.

The withdrawal period starts on the day you receive the last item in the order.

2. How to notify us

Notify us of a withdrawal by email at info@gofish.fi.

Include your order number and the items being returned. It is enough that you send the notification before the withdrawal period ends.

3. Returning the goods

Send the items back within 14 days of notifying us. Returns are made by mail.

The customer pays return postage, unless the item was faulty or incorrectly supplied.

Items must be in resaleable condition. You may handle a product only as much as needed to establish its characteristics, as you would in a shop.

4. Refunds

We refund the purchase price and the cost of the cheapest delivery method we offer within 14 days of receiving the return, or proof that it was sent.

Refunds are issued to the original payment method.

5. Faulty items

If an item is faulty or the delivery was incorrect, contact customer service. In that case we cover the return cost and will repair the fault, replace the item or refund the price.

Liability for defects continues beyond the 14-day withdrawal period as provided by Finnish consumer protection law.

6. Exceptions

There is no right of withdrawal for goods made or modified to the customer's specification, or for sealed goods that cannot be returned once opened for health or hygiene reasons.

Groundbait, attractants, baits, pellets and boilies cannot be returned once the packaging has been opened. These are food-like products that spoil if stored incorrectly. Once a package is open we cannot verify how it was kept, nor resell it. Unopened, sealed packages can be returned as normal.

Fresh, frozen and live bait cannot be returned at all, as it deteriorates rapidly.